Good customer service story @ Carson Racing Group AKL

[Guest]

Hi all!

Just thought I'd post about a nice little customer service experience I had at Carson Racing Group in Auckland.

I bought some lock nuts from them a few months ago and a local tyre shop managed to break both lock nut sockets yesterday while doing a rotation/balance.

So I gave Carson Racing Group a call and they said 'Yep, sorry about that... the sockets aren't as strong as they should be. Just cruise on over and we'll give you another couple'.

So I cruised over that afternoon and they gave me 6 of them! They acknowledged that the sockets were more fragile then they should be and they even offered to call me when they get new/stronger sockets made.

Nice one guys! It is a shame they broke in the first place but I appreciate the ease of replacement and the offer of a more permanent solution in the future

[Shale]

Thanks for the story, it's good to hear positive stories what with all the disaster happening every day. Lol.

I concur, my parents take their Hondas there to be serviced since the Honda dealership they came from is poooooos...they reckon the boys there are bloody good too. Great customer service and a thorough job. Also repaired a broken window on the Odyssey...darn quickly!.

[Optical]

Yeah Carson full of good buggers for sure

[Sudo]

**** yeah need more of these people in this world.

When I got my shocks installed, the workshop fricked one of my RAYS nuts, and basically told me to go buy another one. I didn't fancy buyin a whole new set of RAYS and couldnt find just one.

F'n prick.

[Shale]

Jayzus that's pretty rude, wtf...those things aren't bloody cheap! I'd be hacked off enough at my metal valve caps being screwed

[Joker]

Sudo who did what?

[Sudo]

 JoKer said:

Sudo who did what?

I don't want to name the business, as my old lady works there. But it's a transmission place in Hamilton, so take a pic out of the few there is.

They fkt the thread on the rays nut, leavin me with 4 rays nuts and one plain.

[Joker]

ah ta - wasnt clear if you were bagging Carsons or not